jetstar singapore The 28-year-old university research assistant alerted crew and asked for her money back. She claims she was told she would have to apply online for a refund and was offered a replacement meal. After another complaint, she received a refund, but took the problem to the head office of the budget airline. "I was told I had to wait five to 10 days for a response," she said. "I didn't think that was good enough and emailed them and Jetstar Asia contacted me, wanting me to email the picture.
The airline has withdrawn the meal from its menus and apologised, and an investigation organised. "Obviously this is an incident which has to do with our caterers," the spokeswoman told the West Australian newspaper. We are now working with suppliers to replace any rice batches and look through the production process to ensure this doesn't happen again. The dish won't be returned until they have gone through all that safety insurance work." Professor Ian Dadour, director of Forensic Entomologist Centre at University of Western Australia, said he was unable to determine exactly what species the larvae was. But he confirmed it was a beetle larvae.
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